Question 1

How does non-invasive leak detection work?

Accepted Answer

Our non-invasive leak detection uses advanced technology including thermal imaging, acoustic detection, and ground-penetrating radar to locate leaks without damaging your property. These methods detect temperature variations, sound patterns, and moisture levels that indicate the presence of leaks behind walls, under floors, or underground.

Question 2

How much does leak detection cost?

Accepted Answer

Leak detection costs vary depending on the size of your property, type of inspection needed, and complexity of the issue. Residential inspections typically range from $300-$800, while commercial properties may cost more. We provide free quotes and consider this investment minimal compared to the cost of undetected water damage, which can reach thousands of dollars.

Question 3

How long does a leak detection inspection take?

Accepted Answer

Most residential leak detection inspections take 2-4 hours, depending on the size of your property and the complexity of the issue. Commercial properties may require a full day or multiple visits. We work efficiently while ensuring thorough coverage of all potential problem areas.

Question 4

Will you damage my property during the inspection?

Accepted Answer

No, our leak detection methods are completely non-invasive. We use thermal imaging, acoustic equipment, and other advanced technologies that don't require cutting into walls, floors, or ceilings. You won't have any repair costs from our inspection process.

Question 5

What types of leaks can you detect?

Accepted Answer

We can detect various types of leaks including: slab leaks under concrete foundations, pipe leaks behind walls, roof leaks and water intrusion, swimming pool and spa leaks, irrigation system leaks, HVAC system leaks, and underground water line breaks. Our technology is effective for both pressurized and non-pressurized systems.

Question 6

Do you provide emergency leak detection services?

Accepted Answer

Yes, we offer 24/7 emergency leak detection services throughout British Columbia. Water damage can escalate quickly, so we prioritize urgent situations. Emergency services may include additional fees, but we'll discuss all costs upfront before beginning work.

Question 7

What areas do you serve?

Accepted Answer

We provide leak detection services throughout British Columbia, including all Metro Vancouver cities (Vancouver, Burnaby, Richmond, Surrey, Coquitlam, etc.), Fraser Valley, Victoria, Kelowna, and other major BC communities. Contact us to confirm service availability in your specific area.

Question 8

What happens after you find a leak?

Accepted Answer

After detecting a leak, we provide you with a detailed report including the exact location, severity, and photographic evidence. We can recommend qualified repair contractors in your area, though we focus on detection rather than repairs. This allows you to choose your preferred contractor while having precise information about what needs to be fixed.

Question 9

How accurate is your leak detection?

Accepted Answer

Our advanced technology and experienced technicians achieve over 95% accuracy in leak detection. We use multiple detection methods to verify findings and provide precise location information. If we can't locate a leak during our inspection, we don't charge for the service.

Question 10

Can you detect leaks in concrete slabs?

Accepted Answer

Yes, slab leak detection is one of our specialties. We use acoustic equipment and thermal imaging to detect leaks in pipes running through or under concrete slabs. This is particularly important because slab leaks can cause significant foundation damage if left undetected.

Question 11

Do I need to be present during the inspection?

Accepted Answer

While not always required, we recommend that property owners or managers be present during the inspection. This allows us to explain our findings in real-time, answer questions, and provide immediate recommendations. If you can't be present, we can coordinate with property managers or tenants.

Question 12

How often should I have leak detection performed?

Accepted Answer

For preventive maintenance, we recommend annual leak detection inspections for commercial properties and every 2-3 years for residential properties. However, you should schedule immediate inspection if you notice signs like unexplained water bills, damp spots, mold growth, or the sound of running water when fixtures are off.

Question 13

What should I do to prepare for a leak detection inspection?

Accepted Answer

Preparation is minimal: ensure access to all areas of your property including basements, crawl spaces, and utility rooms. Clear any stored items from areas where leaks are suspected. For slab leak detection, we may need access to water shut-off valves. We'll provide specific preparation instructions when scheduling your appointment.

Question 14

Do you work with insurance companies?

Accepted Answer

Yes, we work with insurance companies and can provide detailed reports and documentation needed for claims. Many insurance policies cover leak detection when it's related to a covered loss. We recommend checking with your insurance provider about coverage before scheduling service.

Question 15

What's the difference between leak detection and leak repair?

Accepted Answer

Leak detection is the process of locating hidden leaks using specialized equipment and techniques. We focus exclusively on detection and provide detailed reports about leak locations. Leak repair involves actually fixing the identified leaks, which requires different expertise and licensing. We can recommend qualified repair contractors in your area.

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